Sorry that happened, first phones get lost. To handle a lost or stolen phone:
For after-hours help, email customersupport@eqtelecom.com with "lost phone" in the subject line and we'll prioritize the response.
You can cancel anytime in your account portal or by contacting our support team. No penalties, no early termination fees.
If you want to take your phone number with you, we'll provide an account number and PIN so you can port to another carrier.
This depends on the device. Our simple flip phones (BLU Tank Flip, Nokia 2780, HMD Barbie) are designed without app store access or full smartphone capabilities that's by design. The in-built friction naturally discourages phone over-use.
If you bring your own smartphone on a BYOD plan, all apps work normally. Our plans pair well with BYOD smartphones when you want app access but want the data caps to keep usage in check.
eq telecom plans are designed for use within the United States. You don't need to do anything special when traveling domestically, your phone works anywhere our network has coverage.
International roaming isn't currently included on our plans. If you're traveling internationally, contact our team and we can talk through options.
Yes. Plans can be changed anytime through your account portal. No contracts, no penalties. As your child moves through the 5-step path, you can adjust their plan to match.
Two adult tiers:
All adult plans include unlimited talk and text.
We offer a thoughtful path:
All kids' plans include unlimited talk and text. You can mix plans across family members in one account.
A few reasons.
When kids feel watched, they get better at hiding. Surveillance teaches evasion — the same skill parents are trying to prevent.
Earned freedom makes honesty easier. When more access is something a kid works toward, there's less reason to sneak. The structure does the work that a monitoring app can't.
Healthy habits outlast any control app. Parental controls expire the day your kid moves out. Habits don't. We're building for the long timeline.
Parents who constantly have audit their kid's phone feel like a compliance officer. We built a plan that doesn't require that role.
This is one of our most-asked questions. The short answer:
We're growing state by state to keep our service quality high. If you're outside our sign-up area, you can join the waitlist to be notified when we open in your state.
eq telecom runs on one of America's largest 4G LTE and 5G networks. You get the same nationwide coverage you'd expect from a major carrier for calls, texts, and data almost everywhere in the country.
Check your address on the coverage map below for more detail.
Big Tech sells you smartphones. Kid-phone companies sell tools to manage them. We sell a phone that doesn't need either.
Here's what that means in practice:
We're more than just a phone service; we're a partner in helping your family build a healthier relationship with technology! Unlike other full service providers, we focus on:
Ready to see how? Explore Our Services.
Our approach is built into the product, not bolted on as monitoring apps:
Log in to your account portal from any device. You can:
We're here to help! You can reach our friendly team via:
Hours: Mon–Fri: 8:00AM–6:00PM MST; Sat–Sun: Closed
Our team is available during the hours that matter most. Here’s when you can reach us:
Monday – Friday: 8:00AM – 6:00PM (MST)
Saturday – Sunday: Closed
Click the chat icon below during business hours for real-time support from our dedicated team.
Give us a call during business hours for assistance with any questions or issues.
