FAQ - eq telecom

Help:

What if my child loses their phone?

Sorry that happened, first phones get lost. To handle a lost or stolen phone:

Log into your account and suspend the line to prevent unauthorized use.
Contact our support team for a replacement SIM or device.

For after-hours help, email customersupport@eqtelecom.com with “lost phone” in the subject line and we’ll prioritize the response.

How do I cancel my service?

You can cancel anytime in your account portal or by contacting our support team. No penalties, no early termination fees.

If you want to take your phone number with you, we’ll provide an account number and PIN so you can port to another carrier.

Can I use third-party apps like Uber, Maps, or social media?

This depends on the device. Our simple flip phones (BLU Tank Flip, Nokia 2780, HMD Barbie) are designed without app store access or full smartphone capabilities that’s by design. The in-built friction naturally discourages phone over-use.

If you bring your own smartphone on a BYOD plan, all apps work normally. Our plans pair well with BYOD smartphones when you want app access but want the data caps to keep usage in check.

Is roaming included? What about international travel?

eq telecom plans are designed for use within the United States. You don’t need to do anything special when traveling domestically, your phone works anywhere our network has coverage.

International roaming isn’t currently included on our plans. If you’re traveling internationally, contact our team and we can talk through options.

Can I change my plan if my child’s needs change?

Yes. Plans can be changed anytime through your account portal. No contracts, no penalties. As your child moves through the 5-step path, you can adjust their plan to match.

What plans does eq telecom offer for adults?

Two adult tiers:

Balance plans ($30, $40, $55) – Capped data with automatic speed management. Designed to help adults build healthier phone habits without going off-grid.
Premium plans ($30, $40, $55) – High-speed data with a hard cap. Same price as Balance at each tier, different approach: Balance shapes habits with speed shifts; Premium gives full speed with a cap that keeps the plan honest.

All adult plans include unlimited talk and text.

Still Need Help?

Our team is available during the hours that matter most. Here’s when you can reach us:

Monday – Friday: 8:00AM – 6:00PM (MST)

Saturday – Sunday: Closed

Lets Chat!

Click the chat icon below during business hours for real-time support from our dedicated team.

Lets Talk!

Give us a call during business hours for assistance with any questions or issues.