eq telecom runs on one of America's largest 4G LTE and 5G networks. You get the same nationwide coverage you'd expect from a major carrier for calls, texts, and data almost everywhere in the country.
Check your address on the coverage map below for more detail.
Big Tech sells you smartphones. Kid-phone companies sell tools to manage them. We sell a phone that doesn't need either.
Here's what that means in practice:
The wireless industry built one product for everyone and called it progress. eq telecom didn't.
We start families with a simple flip phone and move through five stages as a child grows into more access, over years, with parents in the driver's seat. Plans from $5 a month. No contracts, no monitoring dashboards, no surveillance app subscriptions.
Big Tech sells you smartphones. Kid-phone companies sell tools to manage them. We sell a phone & plan that doesn't need either.
Our approach is built into the product, not bolted on as monitoring apps:
Simpler devices. We start families with flip phones that physically can't access social media, app stores, or short-form video.
Slower data, when ready. Our Junior Data plan introduces internet access at speeds that naturally discourage endless scrolling. Maps and messaging work. Algorithmic feeds don't.
A five-stage path. Talk and text only, then Wi-Fi at home, then slow data, then a smartphone with data discipline, then full access. Each stage is yours to give when it makes sense for your child.
To learn more about how the phased journey works and why families find it effective, start here: https://eqtelecom.com/about-us/#5step
Log in to your account portal from any device. You can:
We're here to help! You can reach our friendly team via:
Hours: Mon–Fri: 8:00AM–6:00PM MST; Sat–Sun: Closed
For kids' Junior Data plans:
Data is split between two speed tiers:
As one tier is used up, speeds shift automatically to the next. Essential functions like calls and location stay active throughout.
For adult Balance plans:
Data starts at high speed and gradually shifts to slower speeds as you use more - High-Speed Data → Cruise Data → Settle Down Data → Overdid It Data. The slowdowns are gentle nudges, not cutoffs, so essentials stay working while distracting content gets harder to enjoy.
Yes. You can manage kids' and adults' plans under one account and one bill. Mix talk-and-text plans for children with adult plans for parents all in a single family account.
Yes! If your phone supports Wi-Fi calling, you can enable it on eq telecom. That means you can make and receive calls over a Wi-Fi network when cell signal is weak.
It’s great for places like basements or rural areas with spotty coverage, so you’ll have clearer calls even without strong cellular signal.
Signing up is easy and done on our website:
Get started now to pick a plan and get connected.
Activation is simple. Once you receive your phone or SIM, follow the instructions in your welcome kit or visit our online activation portal. Most activations take just a few minutes.
If you're porting a number from another carrier, the process can take up to a few hours. Feel free to contact customer service if there are any questions.
Yes. Keeping your number is straightforward. During signup or activation, choose the option to transfer your existing number from your previous carrier, and we'll guide you through the process.
If there's any questions feel free to contact customer support.
Yes. Most unlocked 4G or 5G phones work on our network. To check your phone's compatibility:
If you're not sure whether your phone qualifies, reach out to our support team and we'll help confirm.
eSIM makes setup faster. Most iPhones from 2018 onward and most newer Samsung Galaxy and Google Pixel devices support eSIM. You can check by looking up your phone model on the manufacturer's site, or contact us and we'll confirm.
To use eSIM, just choose the eSIM option at checkout or during activation and follow the step-by-step guide.
Activation is usually very quick, often just a few minutes.
If you’re keeping your old number from another carrier, that process might take a bit longer (sometimes up to a few hours), but usually it’s done soon.
We’ve streamlined everything so you can start using your phone fast and without headaches.
Our team is available during the hours that matter most. Here’s when you can reach us:
Monday – Friday: 8:00AM – 6:00PM (MST)
Saturday – Sunday: Closed
Click the chat icon below during business hours for real-time support from our dedicated team.
Give us a call during business hours for assistance with any questions or issues.
