• What makes eq telecom different from big wireless companies and kids’ phone brands?

    Great question! At eq, we’re not trying to out-feature the big guys, we’re purposely doing something different.

    1. Affordable Essentials: Compared to major carriers, our plans are designed to be ultra-affordable for essential needs. Think $5–$7/month for Talk & Text, or $10 for a starter data plan. Prices that are hard to find.
    2. Simplicity: Compared to kids' brands, we’re focused on simplicity and trust. Some parents are tired of watches with clunky control apps or paying high prices for monitoring tools their teens. Some that they quickly learn to work around. eq is built for families who want a simpler and still effective way to stay connected.
    3. Gamified Growth Path: But our biggest differentiator? We use a gamified, step-by-step approach. Kids start with just the basics, talk and text, and can gradually earn more features as they show responsibility. Shifting the dynamic from control and sneaking around to open conversations and growing trust as kids are motivated to check in about their phone use to earn extra features. In this way we make it easier for parents to give their children much needed guidance around phone use.

    Furthermore you don't need multiple providers for kids and parents but can have both, affordably, under one roof.

  • How is eq telecom different from other phone companies?

    We're more than just a phone service; we're a partner in helping your family build a healthier relationship with technology! Unlike other full service providers, we focus on:

    • Protecting Childhood: With intentionally simple phones (some without Wi-Fi) designed to reduce distractions.
    • Mindful Habits: Using unique plans with automatic speed adjustments to gently guide screen time for both kids and adults.
    • Simplicity & Flexibility: Offering one simple, affordable, no-contract solution for not just children but everyone in the family.-
    • Empowering Parents: Providing tools to be intentional about phone use and trust-based parenting.

    Ready to see how? Explore Our Services.

  • How does eq help create safer digital experiences for kids?

    Your child's well-being is our top priority. We help create safer experiences through:

    • Simple Devices: Our curated phones limit access to addictive apps and unrestricted internet. Some models have no Wi-Fi, further reducing online risks.
    • Gradual Introduction: Start kids with basic Talk & Text. When they're ready, gradually add data via the Smart Start Plan to curb constant streaming/scrolling while keeping essentials active.
    • Prioritized Safety: Even at the slowest speeds ('Safety Speed'), device location tracking is always prioritized on kids' data plans. It's about connection without compromise.

    See Kids' Phones & Plans for more details

  • How reliable is eq telecom’s network?

    We use the nation’s largest 5G network, so you get dependable coverage for calls, texts, and data almost everywhere.

    It’s like having the reliability of a big carrier, but with the personal care of a focused provider. You can rest assured you’ll stay connected when you need it.

    See this link for more detail on our US coverage.

  • How do I manage my plan and usage?

    We make it simple!

    Log in to your secure online account portal (or our user-friendly mobile app). There you can easily:

    • View plan details and current usage.
    • Make plan changes if needed.
    • Monitor data, talk, and text use in real time.
    • View and pay your bill.

    Everything you need is right at your fingertips!

  • How do I contact customer service?

    We're here to help! You can reach our friendly team via:

    • Phone: 331-643-4328
    • Email: customersupport@eqtelecom.com
    • Live Chat: On our website

    Hours: Mon–Fri: 8:00AM–6:00PM MST; Sat–Sun: Closed

  • How does the automatic speed management work?

    For Kids' Plans:

    • Focus: Safety and encouraging offline activity.
    • How it Works: Data is split evenly between Junior Start and Junior Unplug  data, speeds adjust as each tier is used up, helping encourage offline use without complex settings.

    For Adult Plans:

    • Focus: Helping you lead by example and supporting mindful screen use.
    • How it Works: Most data is Premium data but as that gets used data is slowed to Standard data to nudge you offline. If heavy usage per your goals continues, data is slowed to basic data for the unlimited plans and eventually unplug data for all plans to push you off your phone.

    The Overall Benefit: For everyone, this approach encourages awareness and helps you focus on real connection

  • Can I have the whole family on one account?

    Yes! Simplify your life by managing both kids’ and adults’ plans under one account and one bill.

    You can mix Talk & Text plans for children and mindful data plans for adults all together in a family account.

  • Can I use Wi-Fi Calling?

    Yes! If your phone supports Wi-Fi calling, you can enable it on eq telecom. That means you can make and receive calls over a Wi-Fi network when cell signal is weak.

    It’s great for places like basements or rural areas with spotty coverage, so you’ll have clearer calls even without strong cellular signal.

  • How do I sign up for a plan?

    Signing up is easy and done right on our website:

    • Explore Plans: Choose the right plan for each family member.
    • Choose Devices: Select one of our simple phones or bring your own (BYOD). If bringing your own, check compatibility first.
    • Checkout: Follow the simple, guided steps online. You can choose a physical SIM card or eSIM if your device is compatible.

    Get started now to pick a plan and get connected.

  • How do I activate my eq telecom service?

    Activation is simple. Once you receive your phone or SIM card, follow the instructions in your welcome kit or go to our online activation portal.

    We’ll guide you step-by-step, so you’ll be up and running in minutes. If you ever get stuck, our support team is just a call or chat away.

  • Can I transfer (port) my existing phone number?

    Absolutely! Keeping your number is usually simple. During signup or activation, choose the option to transfer your existing number from your previous carrier, and our system will guide you through it.

    Visit our BYOD Portal and follow the guided steps to make it easy.

  • Can I bring my own device (BYOD)? How do I activate it?

    Yes, most unlocked 4G/5G phones work! First, check your phone's compatibility on our BYOD section on our home page.

    If it's compatible, simply order an eq telecom SIM kit. Once it arrives, follow the step-by-step instructions to insert the SIM and set up service on your device.

  • What if I have an eSIM compatible phone?

    Great! eSIM makes setup even faster. If your phone supports it, just choose the eSIM option at checkout or during activation and follow the step-by-step guide. Soon you'll be up and running!

  • How long does activation take?

    Activation is usually very quick, often just a few minutes.

    If you’re keeping your old number from another carrier, that process might take a bit longer (sometimes up to a few hours), but usually it’s done soon.

    We’ve streamlined everything so you can start using your phone fast and without headaches.

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Still Need Help?

Our team is available during the hours that matter most. Here’s when you can reach us:

Monday – Friday: 8:00AM – 6:00PM (MST)

Saturday – Sunday: Closed

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