Can I bring my own device (BYOD)? How do I activate it?
Yes. Most unlocked 4G or 5G phones work on our network. To check your phone’s compatibility: Find your IMEI (dial *#06# on your phone, or check Settings > About). Use the compatibility checker on our phones page. If compatible, order an eq telecom SIM or eSIM and follow the activation steps. If you’re not sure […]
What if I have an eSIM compatible phone?
eSIM makes setup faster. Most iPhones from 2018 onward and most newer Samsung Galaxy and Google Pixel devices support eSIM. You can check by looking up your phone model on the manufacturer’s site, or contact us and we’ll confirm. To use eSIM, just choose the eSIM option at checkout or during activation and follow the […]
How long does activation take?
Activation is usually very quick, often just a few minutes. If you’re keeping your old number from another carrier, that process might take a bit longer (sometimes up to a few hours), but usually it’s done soon. We’ve streamlined everything so you can start using your phone fast and without headaches.
What makes your kid phones “simple” or “less-addictive”?
The simplicity is built into the device and the plan, not bolted on afterward. The phones themselves. Our flip phones have no app store, no social media, no algorithmic feeds. The friction is intentional. A phone that can only call and text is one a child can’t disappear into. The data design. When kids move […]
Can adults use these simple phones too?
Yes. All three of our flip phones work well for adults, and which one fits depends on how disconnected you actually want to be. The BLU Tank Flip is the most stripped-back option. Talk and text only, no data, no Wi-Fi. If you want a true digital reset or a dedicated calls-and-texts device with nothing […]
Do your phones support Wi-Fi?
Some models do and others purposely don’t. For young kids, we offer phones without Wi-Fi to encourage offline play and focus. Phones without Wi-Fi limit access to risky apps and websites. We leave if it to parents to to decide when their child is ready for a phone with Wi-Fi.
Do the devices include parental controls?
We’ve intentionally chosen simpler devices over complicated parental control software. Instead of monitoring apps, our flip phones limit risk by design – no app store, no social media, no algorithmic feeds. When kids are ready for more, our Junior Data plan introduces internet access at speeds that naturally reduce excessive use. If you bring your […]
