Do your flip phones support group texts and picture messaging (MMS)?
It depends on the device. The BLU Tank Flip is talk and text only, no data, so it doesn’t support group texts or picture messages. Every message and group thread comes through as an individual text. The Nokia 2780 and HMD Barbie Flip both support Wi-Fi and slow data, which means they can send and […]
Why don’t you offer unlimited data?
Because unlimited data for kids was never really about families. It was a revenue model with a downside that got handed to parents as a parenting problem. More data means more usage, more usage means more revenue, and none of that math was built around your child’s development. eq telecom plans are capped and graduated […]
How does the 5-step device journey work?
The journey is the core of what eq telecom does. It starts as simple as it gets and builds from there as your child earns more access over time. Step 1: Talk and Text only. A flip phone. Calls and texts, nothing else. From $5 a month. Step 2: Add Wi-Fi. Internet access at home, […]
Is eq telecom only for kids?
Not at all. A flip phone works just as well for a grown-up who’s tired of being glued to a screen as it does for a kid who hasn’t gotten there yet. Our Talk & Text and slow data plans are a genuinely good fit for anyone who wants a phone that doesn’t compete for […]
Is eq telecom similar to Bark, Gabb, or other kid phones?
Not quite. Most kid-phone services start with a smartphone and add monitoring and filtering tools to manage it. eq telecom starts earlier, before the smartphone. Our 5-step device ladder begins with a simple talk-and-text flip phone and gives kids more access as they earn it, over years, with parents in the driver’s seat. The difference […]
Can I track my child’s location with eq telecom?
Our flip phones don’t have GPS tracking built in, and that’s by design. eq telecom is built around a different idea: a talk-and-text flip phone means your child is reachable by call at any time, which for most families does more for real peace of mind than a location dot that can be inaccurate anyway. […]
How is eq telecom different from other phone companies?
The wireless industry built one product for everyone and called it progress. eq telecom didn’t. We start families with a simple flip phone and move through five stages as a child grows into more access, over years, with parents in the driver’s seat. Plans from $5 a month. No contracts, no monitoring dashboards, no surveillance […]
How do I sign up for a plan?
How do I sign up for a plan? Signing up is easy and done on our website: Choose your plan. Pick the right plan for each family member. Choose a phone. Pick one of our simple phones or bring your own (BYOD). Check out. Follow the guided steps online. You can choose a physical SIM […]
How do I activate my eq telecom service?
Activation is simple. Once you receive your phone or SIM, follow the instructions in your welcome kit or visit our online activation portal. Most activations take just a few minutes. If you’re porting a number from another carrier, the process can take up to a few hours. Feel free to contact customer service if there […]
Can I transfer (port) my existing phone number?
Yes. Keeping your number is straightforward. During signup or activation, choose the option to transfer your existing number from your previous carrier, and we’ll guide you through the process. If there’s any questions feel free to contact customer support.
