• How reliable is eq telecom’s network?

    eq telecom runs on one of America's largest 4G LTE and 5G networks. You get the same nationwide coverage you'd expect from a major carrier  for calls, texts, and data  almost everywhere in the country.

    Check your address on the coverage map below for more detail.

  • How is eq telecom different from other phone companies?

    The wireless industry built one product for everyone and called it progress. eq telecom didn't.

    We start families with a simple flip phone and move through five stages as a child grows into more access, over years, with parents in the driver's seat. Plans from $5 a month. No contracts, no monitoring dashboards, no surveillance app subscriptions.

    Big Tech sells you smartphones. Kid-phone companies sell tools to manage them. We sell a phone & plan that doesn't need either.

  • How does the automatic speed management work?

    For kids' Junior Data plans:

    Data is split between two speed tiers:

    • Junior Safety Data - Slow speeds for browsing essentials like schoolwork and quick searches. Too slow for streaming or scrolling, by design.
    • Junior Essentials Data - Essential-only access for things like Google Maps. Encourages offline activity.

    As one tier is used up, speeds shift automatically to the next. Essential functions like calls and location stay active throughout.

    For adult Balance plans:

    Data starts at high speed and gradually shifts to slower speeds as you use more - High-Speed Data → Cruise Data → Settle Down Data → Overdid It Data. The slowdowns are gentle nudges, not cutoffs, so essentials stay working while distracting content gets harder to enjoy.

  • Can I have the whole family on one account?

    Yes. You can manage kids' and adults' plans under one account and one bill. Mix talk-and-text plans for children with adult plans for parents all in a single family account.

  • Can I use Wi-Fi Calling?

    Yes! If your phone supports Wi-Fi calling, you can enable it on eq telecom. That means you can make and receive calls over a Wi-Fi network when cell signal is weak.

    It’s great for places like basements or rural areas with spotty coverage, so you’ll have clearer calls even without strong cellular signal.

  • Are there long-term contracts?

    No. All eq telecom plans are month-to-month. Change or cancel anytime, no penalties, no early termination fees. We believe in flexibility and giving families the room to adjust as their kids grow.

  • How do I know which step is right for my child?

    It depends on your child's age, maturity, and your family's pace. Most families start at Step 1 (Talk & Text) and move forward when their child is ready. Some highlights:

    • Step 1: Talk & Text - A simple flip phone with calling and texting. The cleanest first start.
    • Step 2: Wi-Fi Flip - Same simplicity, with Wi-Fi at home for messaging and basic browsing.
    • Step 3: Slow Data - Maps and messages. No feeds, no social, no apps.
    • Step 4: Smartphone with Slow Data - A smartphone with the same data discipline.
    • Step 5: Full Access - Earned over time, when they're truly ready.

    If you're not sure where to start, reach out to our team during business hours. We can walk you through it.

  • Can I have different types of plans for different family members on one account?

    Yes! Within a single eq account, you can have multiple plan types for family members. For example, one child can be on a Junior Starter (Talk & Text) plan while another is on a Junior Data plan. We designed our system to be flexible so everyone can have the plan that fits their needs under one bill.

  • How does the automatic speed adjustment work on the kids’ Junior Data plan?

    It's designed to be a gentle guide that starts with slow speeds (slower web browsing while too slow for games or video).The plan includes two speed levels like 'Junior Safety' and 'Junior Basic'.

    With excessive data use, the speed automatically shifts to Junior Basic, a way to naturally stop online use without cutting data completely. While we don't offer monitoring services, this also ensures essential functions like calls and texts remain active even at slower speeds.

  • What can my child do at Junior ‘Safety’ vs. ‘Unplug’ Speeds?
    • Junior Cruise Data: slow enough for basic browsing, too slow for effective streaming or gaming. Good for schoolwork and quick searches.
    • Junior Essentials Data: significantly reduces web access while keeping calls and texts fully available. Designed for moments when you want connectivity without the distraction.
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Still Need Help?

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Monday – Friday: 8:00AM – 6:00PM (MST)

Saturday – Sunday: Closed

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