No. All eq telecom plans are month-to-month. Change or cancel anytime, no penalties, no early termination fees. We believe in flexibility and giving families the room to adjust as their kids grow.

Yes! Within a single eq account, you can have multiple plan types for family members. For example, one child can be on a Junior Starter (Talk & Text) plan while another is on a Junior Data plan. We designed our system to be flexible so everyone can have the plan that fits their needs under one bill.

It's designed to be a gentle guide that starts with slow speeds (slower web browsing while too slow for games or video).The plan includes two speed levels like 'Junior Safety' and 'Junior Basic'.

With excessive data use, the speed automatically shifts to Junior Basic, a way to naturally stop online use without cutting data completely. This also ensures essential functions like GPS and calls remain active.

• Junior Safety: generally allows for smooth basic browsing, but with speeds too slow for any effective streaming or gaming, making them a lot less appealing.
• Junior Unplug: significantly reduces web access, but is designed so parents always have the data they need to track the phones.

Adult plans operate similarly, shifting speeds based on usage. You can also customize the thresholds through the plan you select, to fit your goals.

And of course, important things like calls, texts, and location tracking always remain active, even at slower speeds.

See options in our Digital Role Models Hub

We believe gentle slowdowns are more supportive than a hard cutoff. With speed management, kids keep their safety features (like location tracking), and families avoid surprise overage fees.

It also serves as a real-time reminder to be mindful of screen time without completely shutting off service. In short, slowing down data a bit helps everyone stay aware and connected in a caring way.

Yes! eq makes it easy to manage both your plan and your child’s on one account. You can bundle your child’s plan with yours, giving you a single bill and one dashboard to track usage and settings for the whole family.

Yes, absolutely. Even on the slowest settings, essential services like calling, texting and GPS tracking remain fully available. Your child can still reach you, so you both stay connected.

The speed adjustment only inhibits heavy data activities (like video or social feeds), so communication isn’t blocked. You get peace of mind knowing they can call or text anytime, even as the plan encourages balanced tech use.

Automatic speed management is a built-in feature designed to make you more aware of your data use and encourage mindful tech habits. On our plans for adults, you pick a usage goal and the plan automatically shifts speeds as you use data.

Essential tasks like calls, texts, email and basic browsing always stay available.

Before any slowdown, you’ll get a text alert so you’re not surprised. This way, speed management gently nudges you towards balance instead of cutting you off.