• How do speed adjustments work for plans for adults? Can I customize the levels?

    Adult plans operate similarly, shifting speeds based on usage. You can also customize the thresholds through the plan you select, to fit your goals.

    And of course, important things like calls, texts, and location tracking always remain active, even at slower speeds.

    See options in our Digital Role Models Hub

  • Why use speed adjustments instead of just cutting off data?

    We believe gentle slowdowns are more supportive than a hard cutoff. With speed management, kids keep their safety features (like location tracking), and families avoid surprise overage fees.

    It also serves as a real-time reminder to be mindful of screen time without completely shutting off service. In short, slowing down data a bit helps everyone stay aware and connected in a caring way.

  • Can I bundle my plan with my child’s?

    Yes! eq makes it easy to manage both your plan and your child’s on one account. You can bundle your child’s plan with yours, giving you a single bill and one dashboard to track usage and settings for the whole family.

  • Will my child still be able to contact me if their data is slowed?

    Yes, absolutely. Even on the slowest settings, essential services like calling, texting and GPS tracking remain fully available. Your child can still reach you, so you both stay connected.

    The speed adjustment only inhibits heavy data activities (like video or social feeds), so communication isn’t blocked. You get peace of mind knowing they can call or text anytime, even as the plan encourages balanced tech use.

  • What is automatic speed management and why is it on plans for adults?

    Automatic speed management is a built-in feature designed to make you more aware of your data use and encourage mindful tech habits. On our plans for adults, you pick a usage goal and the plan automatically shifts speeds as you use data.

    Essential tasks like calls, texts, email and basic browsing always stay available.

    Before any slowdown, you’ll get a text alert so you’re not surprised. This way, speed management gently nudges you towards balance instead of cutting you off.

  • Will the speed management feature for adults stop me from doing important things on my phone?

    Not at all! Important activities like calling, texting, email and basic browsing remain easy to use. Speed management only slows down very heavy data use (like streaming videos or endless social feeds) so those become less appealing, but you’ll still be able to do what you need.

    Plus, we send you a quick text alert before any slowdown, so you stay informed and in control.

  • Is automatic speed management just a trick to offer less for more money?

    Not at all! We’re completely transparent about how our plans work. Speed management is actually part of the value we offer. It’s a proactive wellness tool that most providers don’t include. Our plans are priced affordably, and this feature is included at no extra charge. You’re not paying for less data; you’re getting a tool that helps you and your family build healthier habits, not just data.

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