Yes. Most unlocked 4G or 5G phones work on our network. To check your phone's compatibility:

1. Find your IMEI (dial *#06# on your phone, or check Settings > About).
2. Use the compatibility checker on our phones page.
3. If compatible, order an eq telecom SIM or eSIM and follow the activation steps.

If you're not sure whether your phone qualifies, reach out to our support team and we'll help confirm.

eSIM makes setup faster. Most iPhones from 2018 onward and most newer Samsung Galaxy and Google Pixel devices support eSIM. You can check by looking up your phone model on the manufacturer's site, or contact us and we'll confirm.

To use eSIM, just choose the eSIM option at checkout or during activation and follow the step-by-step guide.

Activation is usually very quick, often just a few minutes.

If you’re keeping your old number from another carrier, that process might take a bit longer (sometimes up to a few hours), but usually it’s done soon.

We’ve streamlined everything so you can start using your phone fast and without headaches.

The simplicity is built into the device and the plan, not bolted on afterward.

The phones themselves. Our flip phones have no app store, no social media, no algorithmic feeds. The friction is intentional. A phone that can only call and text is one a child can't disappear into.

The data design. When kids move to our Junior Data plan, speeds are set slow enough that maps and messages work and streaming doesn't. The limit does the work so you don't have to.

The path. Five stages from talk-and-text to full access, each one earned. The structure teaches habits rather than just restricting access. To learn more about how the phased journey works and why families find it effective, start here: https://eqtelecom.com/about-us/#5step

Yes. All three of our flip phones work well for adults, and which one fits depends on how disconnected you actually want to be.

• The BLU Tank Flip is the most stripped-back option. Talk and text only, no data, no Wi-Fi. If you want a true digital reset or a dedicated calls-and-texts device with nothing competing for your attention, this is it. Long battery life, durable, does exactly what a phone is supposed to do and nothing else. Pairs with our $5 Talk and Text plan.
• The Nokia 2780 and HMD Barbie Flip sit a step up. Both support Wi-Fi and can be paired with a slow data plan, which means internet access when you need it without the pull of a full smartphone. Good for adults who want to reduce screen time without going completely offline. These map to Step 2 and Step 3 of our device ladder: connected, but intentionally limited.

All three are available with plans starting at $5 a month. If you're not sure which fits best, reach out and we're happy to help you figure it out.

Some models do and others purposely don’t. For young kids, we offer phones without Wi-Fi to encourage offline play and focus.

Phones without Wi-Fi limit access to risky apps and websites. We leave if it to parents to to decide when their child is ready for a phone with Wi-Fi.

We've intentionally chosen simpler devices over complicated parental control software.

Instead of monitoring apps, our flip phones limit risk by design - no app store, no social media, no algorithmic feeds. When kids are ready for more, our Junior Data plan introduces internet access at speeds that naturally reduce excessive use.

If you bring your own smartphone on a BYOD plan, you can use the parental controls built into iOS or Android. Our plans pair well with this approach.