Signing up is easy and done right on our website:

• Explore Plans: Choose the right plan for each family member.
• Choose Devices: Select one of our simple phones or bring your own (BYOD). If bringing your own, check compatibility first.
• Checkout: Follow the simple, guided steps online. You can choose a physical SIM card or eSIM if your device is compatible.

Get started now to pick a plan and get connected.

Activation is simple. Once you receive your phone or SIM card, follow the instructions in your welcome kit or go to our online activation portal.

We’ll guide you step-by-step, so you’ll be up and running in minutes. If you ever get stuck, our support team is just a call or chat away.

Absolutely! Keeping your number is usually simple. During signup or activation, choose the option to transfer your existing number from your previous carrier, and our system will guide you through it.

Visit our BYOD Portal and follow the guided steps to make it easy.

Yes, most unlocked 4G/5G phones work! First, check your phone's compatibility on our BYOD section on our home page.

If it's compatible, simply order an eq telecom SIM kit. Once it arrives, follow the step-by-step instructions to insert the SIM and set up service on your device.

Great! eSIM makes setup even faster. If your phone supports it, just choose the eSIM option at checkout or during activation and follow the step-by-step guide. Soon you'll be up and running!

Activation is usually very quick, often just a few minutes.

If you’re keeping your old number from another carrier, that process might take a bit longer (sometimes up to a few hours), but usually it’s done soon.

We’ve streamlined everything so you can start using your phone fast and without headaches.

• Phones: Our curated phones are intentionally designed with smaller screens and limited apps to help children focus on core functions like calling and texting.
• Distraction Control: Some models have limited app capabilities or no Wi-Fi to prevent endless scrolling, addictive gaming, and unrestricted internet access.
• Support from our plans: Start kids with basic Talk & Text plans. When they're ready, and before adding Wi-Fi, gradually add data via the Junior Data Plan to curb constant streaming/scrolling while keeping essentials active.
• Prioritized Safety: Even at the slowest speeds ('Unplug Data'), device location tracking is always prioritized on kids' data plans. It's about connection without compromise.

See Kids' Phones & Plans on our home page for more details.

Absolutely. We strive to make our simple solutions available to everyone! If you like the focus that kids get, you can enjoy that clarity too by using the simple phones on any of our plans.

Some models do and others purposely don’t. For young kids, we offer phones without Wi-Fi to encourage offline play and focus.

Phones without Wi-Fi limit access to risky apps and websites. We leave if it to parents to to decide when their child is ready for a phone with Wi-Fi.

We believe in simplicity and trust over complicated software. Instead of apps or filters, our phones and plans limit risks by design.

Our curated phones have fewer apps and some have no Wi-Fi. Additionally, our speed-managed data naturally reduces excessive use. In other words, we give parents confidence through built-in safety features rather than requiring extra monitoring tools.