Can I use third-party apps like Uber, Maps, or social media?
This depends on the device. Our simple flip phones (BLU Tank Flip, Nokia 2780, HMD Barbie) are designed without app store access or full smartphone capabilities that’s by design. The in-built friction naturally discourages phone over-use. If you bring your own smartphone on a BYOD plan, all apps work normally. Our plans pair well with […]
Is roaming included? What about international travel?
eq telecom plans are designed for use within the United States. You don’t need to do anything special when traveling domestically, your phone works anywhere our network has coverage. International roaming isn’t currently included on our plans. If you’re traveling internationally, contact our team and we can talk through options.
Can I change my plan if my child’s needs change?
Yes. Plans can be changed anytime through your account portal. No contracts, no penalties. As your child moves through the 5-step path, you can adjust their plan to match.
What plans does eq telecom offer for adults?
What plans does eq telecom offer for adults? Two adult tiers: Balance plans ($25, $35, $50) – Capped data with automatic speed management. Designed to help adults build healthier phone habits without going off-grid. Premium plans ($25, $35, $50) – High-speed data with a hard cap. Same price as Balance at each tier, different approach: […]
What plans does eq telecom offer for kids?
We offer a thoughtful path: Junior Starter ($5/mo) – Talk and text only, no data. Perfect for a first phone. Junior Data ($10/mo) – Includes 1 GB of slow data with automatic speed management. The next step when your child is ready for more. Unplug ($10/mo) – Includes 1 GB of premium-speed data for older […]
Why don’t you offer monitoring features like other kid-phone brands?
A few reasons. When kids feel watched, they get better at hiding. Surveillance teaches evasion — the same skill parents are trying to prevent. Earned freedom makes honesty easier. When more access is something a kid works toward, there’s less reason to sneak. The structure does the work that a monitoring app can’t. Healthy habits […]
How reliable is eq telecom’s network?
eq telecom runs on one of America’s largest 4G LTE and 5G networks. You get the same nationwide coverage you’d expect from a major carrier for calls, texts, and data almost everywhere in the country. Check your address on the coverage map below for more detail.
How does the automatic speed management work?
For kids’ Junior Data plans: Data is split between two speed tiers: Junior Safety Data – Slow speeds for browsing essentials like schoolwork and quick searches. Too slow for streaming or scrolling, by design. Junior Essentials Data – Essential-only access for things like Google Maps. Encourages offline activity. As one tier is used up, speeds […]
Can I have the whole family on one account?
Yes. You can manage kids’ and adults’ plans under one account and one bill. Mix talk-and-text plans for children with adult plans for parents all in a single family account.
Can I use Wi-Fi Calling?
Yes! If your phone supports Wi-Fi calling, you can enable it on eq telecom. That means you can make and receive calls over a Wi-Fi network when cell signal is weak. It’s great for places like basements or rural areas with spotty coverage, so you’ll have clearer calls even without strong cellular signal.
