How do I sign up for a plan?

Signing up is easy and done on our website:

1. Choose your plan. Pick the right plan for each family member.
2. Choose a phone. Pick one of our simple phones or bring your own (BYOD).
3. Check out. Follow the guided steps online. You can choose a physical SIM or eSIM if your device supports it.

Get started now to pick a plan and get connected.

Activation is simple. Once you receive your phone or SIM, follow the instructions in your welcome kit or visit our online activation portal. Most activations take just a few minutes.

If you're porting a number from another carrier, the process can take up to a few hours. Feel free to contact customer service if there are any questions.

Yes. Keeping your number is straightforward. During signup or activation, choose the option to transfer your existing number from your previous carrier, and we'll guide you through the process.

If there's any questions feel free to contact customer support.

Yes. Most unlocked 4G or 5G phones work on our network. To check your phone's compatibility:

1. Find your IMEI (dial *#06# on your phone, or check Settings > About).
2. Use the compatibility checker on our phones page.
3. If compatible, order an eq telecom SIM or eSIM and follow the activation steps.

If you're not sure whether your phone qualifies, reach out to our support team and we'll help confirm.

eSIM makes setup faster. Most iPhones from 2018 onward and most newer Samsung Galaxy and Google Pixel devices support eSIM. You can check by looking up your phone model on the manufacturer's site, or contact us and we'll confirm.

To use eSIM, just choose the eSIM option at checkout or during activation and follow the step-by-step guide.

Activation is usually very quick, often just a few minutes.

If you’re keeping your old number from another carrier, that process might take a bit longer (sometimes up to a few hours), but usually it’s done soon.

We’ve streamlined everything so you can start using your phone fast and without headaches.

• Phones: Our curated phones are intentionally designed with smaller screens and limited apps to help children focus on core functions like calling and texting.
• Distraction Control: Some models have limited app capabilities or no Wi-Fi to prevent endless scrolling, addictive gaming, and unrestricted internet access.
• Support from our plans: Start kids with basic Talk & Text plans. When they're ready, and before adding Wi-Fi, gradually add data via the Junior Data Plan to curb constant streaming/scrolling while keeping essentials active.
• Prioritized Safety: Even at the slowest speeds ('Unplug Data'), device location tracking is always prioritized on kids' data plans. It's about connection without compromise.

See Kids' Phones & Plans on our home page for more details.

Yes. Many adults use the BLU Tank Flip or Nokia 2780 as a secondary detox phone, a digital reset device, or a minimalist daily driver. If you'd like to add some spunk feel free to use our Barbie flip phone.

Some models do and others purposely don’t. For young kids, we offer phones without Wi-Fi to encourage offline play and focus.

Phones without Wi-Fi limit access to risky apps and websites. We leave if it to parents to to decide when their child is ready for a phone with Wi-Fi.

We've intentionally chosen simpler devices over complicated parental control software.

Instead of monitoring apps, our flip phones limit risk by design - no app store, no social media, no algorithmic feeds. When kids are ready for more, our Junior Data plan introduces internet access at speeds that naturally reduce excessive use.

If you bring your own smartphone on a BYOD plan, you can use the parental controls built into iOS or Android. Our plans pair well with this approach.