How do I sign up for a plan?

Signing up is easy and done on our website:

1. Choose your plan. Pick the right plan for each family member.
2. Choose a phone. Pick one of our simple phones or bring your own (BYOD).
3. Check out. Follow the guided steps online. You can choose a physical SIM or eSIM if your device supports it.

Get started now to pick a plan and get connected.

Activation is simple. Once you receive your phone or SIM, follow the instructions in your welcome kit or visit our online activation portal. Most activations take just a few minutes.

If you’re porting a number from another carrier, the process can take up to a few hours. Feel free to contact customer service if there are any questions.

Yes. Keeping your number is straightforward. During signup or activation, choose the option to transfer your existing number from your previous carrier, and we’ll guide you through the process.

If there’s any questions feel free to contact customer support.

Yes. Most unlocked 4G or 5G phones work on our network. To check your phone’s compatibility:

1. Find your IMEI (dial *#06# on your phone, or check Settings > About).
2. Use the compatibility checker on our phones page.
3. If compatible, order an eq telecom SIM or eSIM and follow the activation steps.

If you’re not sure whether your phone qualifies, reach out to our support team and we’ll help confirm.

eSIM makes setup faster. Most iPhones from 2018 onward and most newer Samsung Galaxy and Google Pixel devices support eSIM. You can check by looking up your phone model on the manufacturer’s site, or contact us and we’ll confirm.

To use eSIM, just choose the eSIM option at checkout or during activation and follow the step-by-step guide.

Activation is usually very quick, often just a few minutes.

If you’re keeping your old number from another carrier, that process might take a bit longer (sometimes up to a few hours), but usually it’s done soon.

We’ve streamlined everything so you can start using your phone fast and without headaches.