Help:

Our approach is built into the product, not bolted on as monitoring apps:

Simpler devices. We start families with flip phones that physically can’t access social media, app stores, or short-form video.

Slower data, when ready. Our Junior Data plan introduces internet access at speeds that naturally discourage endless scrolling. Maps and messaging work. Algorithmic feeds don’t.

A five-stage path. Talk and text only, then Wi-Fi at home, then slow data, then a smartphone with data discipline, then full access. Each stage is yours to give when it makes sense for your child.

To learn more about how the phased journey works and why families find it effective, start here: https://eqtelecom.com/about-us/#5step

How do I manage my plan and usage?

Log in to your account portal from any device. You can:

  • View plan details and usage
  • Make plan changes
  • Monitor data, talk, and text usage
  • View your bill
  • Update your contact info and payment methods

We’re here to help! You can reach our friendly team via:

  • Phone: 331-643-4328
  • Email: customersupport@eqtelecom.com
  • Live Chat: On our website

Hours: Mon–Fri: 8:00AM–6:00PM MST; Sat–Sun: Closed

For kids’ Junior Data plans:

Data is split between two speed tiers:

  • Junior Safety Data – Slow speeds for browsing essentials like schoolwork and quick searches. Too slow for streaming or scrolling, by design.
  • Junior Essentials Data – Essential-only access for things like Google Maps. Encourages offline activity.

As one tier is used up, speeds shift automatically to the next. Essential functions like calls and location stay active throughout.

For adult Balance plans:

Data starts at high speed and gradually shifts to slower speeds as you use more – High-Speed Data → Cruise Data → Settle Down Data → Overdid It Data. The slowdowns are gentle nudges, not cutoffs, so essentials stay working while distracting content gets harder to enjoy.

Yes. You can manage kids’ and adults’ plans under one account and one bill. Mix talk-and-text plans for children with adult plans for parents all in a single family account.

Yes! If your phone supports Wi-Fi calling, you can enable it on eq telecom. That means you can make and receive calls over a Wi-Fi network when cell signal is weak.

It’s great for places like basements or rural areas with spotty coverage, so you’ll have clearer calls even without strong cellular signal.

Still Need Help?

Our team is available during the hours that matter most. Here’s when you can reach us:

Monday – Friday: 8:00AM – 6:00PM (MST)

Saturday – Sunday: Closed

Lets Chat!

Click the chat icon below during business hours for real-time support from our dedicated team.

Live Chat

Lets Talk!

Give us a call during business hours for assistance with any questions or issues. 

Call 331-643-4328