FAQ - eq telecom

Help:

What plans does eq telecom offer for kids?

Junior Starter ($10/mo) – Talk and text only, no data. The right first phone.
Junior Data ($15/mo) – 1GB of slow data with automatic speed management. The next step when your child is ready for more.
Unplug ($15/mo) – 1GB of higher-speed data with a hard cap. For older kids ready for real data access, but not unlimited.

All kids’ plans include unlimited talk and text. You can also mix plans across family members on one account.

Why don’t you offer monitoring features like other kid-phone brands?

A few reasons.

When kids feel watched, they get better at hiding. Surveillance teaches evasion — the same skill parents are trying to prevent.

Earned freedom makes honesty easier. When more access is something a kid works toward, there’s less reason to sneak. The structure does the work that a monitoring app can’t.

Healthy habits outlast any control app. Parental controls expire the day your kid moves out. Habits don’t. We’re building for the long timeline.

Parents who constantly have audit their kid’s phone feel like a compliance officer. We built a plan that doesn’t require that role.

If you have nationwide coverage why do you sell in only a few states?

This is one of our most-asked questions. The short answer:

Coverage is nationwide. Once you’re an eq telecom customer, your phone works anywhere on our partner network across all 50 states.
Sign-up is currently limited to five states: Utah, Idaho, Arizona, Florida, and Ohio.

We’re growing state by state to keep our service quality high. If you’re outside our sign-up area, you can join the waitlist to be notified when we open in your state.

How reliable is eq telecom’s network?

eq telecom runs on one of America’s largest 4G LTE and 5G networks. You get the same nationwide coverage you’d expect from a major carrier for calls, texts, and data almost everywhere in the country.

Check your address on the coverage map below for more detail.

What makes eq telecom different from big wireless companies and kids’ phone brands?

Big Tech sells you smartphones. Kid-phone companies sell tools to manage them. We sell a phone that doesn’t need either.

Here’s what that means in practice:

A phased path, not a single product. Families start with a simple flip phone and move through five stages as their kid grows into more access. The journey takes years vs receiving premature access in weeks.
Affordable essentials. Plans start at $10/month. No contracts, no surveillance dashboards, no monitoring app subscriptions.
Trust over tracking. Most kid-phone companies sell you a smartphone with monitoring apps bolted on. We start with a simpler device and add capability as your child earns it. The structure does the work a monitoring app can’t.

How is eq telecom different from other phone companies?

The wireless industry built one product for everyone and called it progress. eq telecom didn’t.

We start families with a simple flip phone and move through five stages as a child grows into more access, over years, with parents in the driver’s seat. Plans from $10 a month. No contracts, no monitoring dashboards, no surveillance app subscriptions.

Big Tech sells you smartphones. Kid-phone companies sell tools to manage them. We sell a phone & plan that doesn’t need either.

Still Need Help?

Our team is available during the hours that matter most. Here’s when you can reach us:

Monday – Friday: 8:00AM – 6:00PM (MST)

Saturday – Sunday: Closed

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