What if my child loses their phone?
Sorry that happened, first phones get lost. To handle a lost or stolen phone: Log into your account and suspend the line to prevent unauthorized use. Contact our support team for a replacement SIM or device. For after-hours help, email customersupport@eqtelecom.com with “lost phone” in the subject line and we’ll prioritize the response.
How do I cancel my service?
You can cancel anytime in your account portal or by contacting our support team. No penalties, no early termination fees. If you want to take your phone number with you, we’ll provide an account number and PIN so you can port to another carrier.
How do I manage my plan and usage?
How do I manage my plan and usage? Log in to your account portal from any device. You can: View plan details and usage Make plan changes Monitor data, talk, and text usage View your bill Update your contact info and payment methods
How do I contact customer service?
We’re here to help! You can reach our friendly team via: Phone: 331-643-4328 Email: customersupport@eqtelecom.com Live Chat: On our website Hours: Mon–Fri: 8:00AM–6:00PM MST; Sat–Sun: Closed
Who do I contact if I have trouble activating?
Don’t worry, we’re here to help! Contact our support team via phone, email, or live chat during business hours: Phone: 331-643-4328 Email: customersupport@eqtelecom.com Live Chat: On our website Hours: Mon–Fri: 8:00AM–6:00PM MST, Sat–Sun: Closed
How do I access and manage my account?
Just log in to your secure online account portal (or our mobile app) from any device. Once you’re logged in, you can view your usage, change your plans, pay bills, and manage all your account settings in one place.
What can I do in my online account?
You can easily: View detailed usage for all lines. See your current plan details. Make changes to your plans. View billing statements and make secure payments. Update your contact information and payment methods.- Manage your account settings.
How do I pay for a phone?
Phones are purchased upfront at checkout. Our most affordable device starts at $60 and our highest-priced device is $120, keeping the entry point accessible without long device commitments.
