How do I manage my plan and usage?
We make it simple! Log in to your secure online account portal (or our user-friendly mobile app). There you can easily: View plan details and current usage. Make plan changes if needed. Monitor data, talk, and text use in real time. View and pay your bill. Everything you need is right at your fingertips!
How do I contact customer service?
We’re here to help! You can reach our friendly team via: Phone: 331-643-4328 Email: customersupport@eqtelecom.com Live Chat: On our website Hours: Mon–Fri: 8:00AM–6:00PM MST; Sat–Sun: Closed
Who do I contact if I have trouble activating?
Don’t worry, we’re here to help! Contact our support team via phone, email, or live chat during business hours: Phone: 331-643-4328 Email: customersupport@eqtelecom.com Live Chat: On our website Hours: Mon–Fri: 8:00AM–6:00PM MST, Sat–Sun: Closed
How do I access and manage my account?
Just log in to your secure online account portal (or our mobile app) from any device. Once you’re logged in, you can view your usage, change your plans, pay bills, and manage all your account settings in one place.
What can I do in my online account?
You can easily: View detailed usage for all lines. See your current plan details. Make changes to your plans. View billing statements and make secure payments. Update your contact information and payment methods.- Manage your account settings.
How does billing work? Are there payment plans for phones?
Billing is simple and monthly, with no surprise fees. You’ll receive a clear statement accessible via your online account. For device purchases, we partner with Affirm to offer flexible monthly payment plans to make phones more accessible. You can select this option during checkout.
Do you offer payment plans for phones?
Yes, we partner with Affirm to offer flexible monthly payments for devices, making phones more accessible. You can select this option during checkout if you want a payment plan for your new phone.
